Forecasting

Greenop provides a variety of services for clients, all tailored to meet specific needs.

Planning and control processes are tailored according to the target timeframe and organisational business rules. Greenop will work with you to achieve an optimum result.

The goal of a review process is to reduce your people dedicated to manual processes, to utilise the independent expertise of Greenop, and improve decision making through utilisation of better forecasting.

The benefits of outsourcing forecasting and scheduling production include reduction of in house staffing, and refocus of current people to change management and a communication focus instead of numerical focus.

Services include:

Review of current Forecasting and Scheduling Processes, and determine options to improve existing processes.

One off forecasting of contact volumes and staff required for individual skills for a specific time period to the half hourly level.

Regular updates to forecasts

Outsourcing of the entire forecasting and scheduling process

Coaching and development of your existing or new Resource Planners.